{ "@context": "https://schema.org", "@graph": [ { "@type": "LocalBusiness", "@id": "https://thatcomputerdude.com/#business", "name": "ThatComputerDude", "url": "https://thatcomputerdude.com/", "description": "Cyber security, physical security checks and computer repair for homes and businesses in Cassville, Barry County, SW Missouri and NW Arkansas.", "telephone": "+14176712606", "email": "admin@thatdeveloperguy.com", "logo": { "@id": "https://thatcomputerdude.com/#logo" }, "image": { "@id": "https://thatcomputerdude.com/#logo" }, "address": { "@type": "PostalAddress", "addressLocality": "Cassville", "addressRegion": "MO", "postalCode": "65625", "addressCountry": "US" }, "areaServed": [ { "@id": "https://thatcomputerdude.com/service-area/#cassville-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#exeter-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#washburn-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#purdy-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#seligman-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#wheaton-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#shell-knob-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#monett-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#aurora-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#springfield-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#eureka-springs-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#pea-ridge-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#bella-vista-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#rogers-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#centerton-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#springdale-ar" } ], "founder": { "@id": "https://thatcomputerdude.com/about/#joseph-anady" }, "knowsAbout": [ "Cybersecurity", "Physical security assessment", "Server room security", "Network security", "Account security and two factor authentication", "Malware removal", "Tech support scam recovery", "Small business IT", "Mesh WiFi installation", "Computer repair", "Phone and tablet repair", "Nintendo Switch repair" ], "hasOfferCatalog": { "@id": "https://thatcomputerdude.com/#services" }, "contactPoint": { "@type": "ContactPoint", "telephone": "+14176712606", "email": "admin@thatdeveloperguy.com", "contactType": "Service inquiries", "availableLanguage": "English", "url": "https://thatcomputerdude.com/dispatch/" }, "subjectOf": { "@id": "https://thatcomputerdude.com/about/#webpage" } }, { "@type": "ImageObject", "@id": "https://thatcomputerdude.com/#logo", "contentUrl": "https://thatcomputerdude.com/icon-512.png", "width": 512, "height": 512, "caption": "ThatComputerDude hex-nut and power-symbol emblem" }, { "@type": "Person", "@id": "https://thatcomputerdude.com/about/#joseph-anady", "name": "Joseph Anady", "url": "https://thatcomputerdude.com/about/", "description": "Founder of ThatComputerDude. Service disabled veteran with a BA in Computer Engineering and an MA in Cybersecurity.", "knowsAbout": [ "Computer engineering", "Cybersecurity" ], "worksFor": { "@id": "https://thatcomputerdude.com/#business" } }, { "@type": "OfferCatalog", "@id": "https://thatcomputerdude.com/#services", "name": "ThatComputerDude services", "itemListElement": [ { "@type": "Offer", "itemOffered": { "@id": "https://thatcomputerdude.com/physical-security-check/#service" } }, { "@type": "Offer", "itemOffered": { "@id": "https://thatcomputerdude.com/cyber-security-checkup/#service" } }, { "@type": "Offer", "itemOffered": { "@id": "https://thatcomputerdude.com/virus-scam-removal/#service" } }, { "@type": "Offer", "itemOffered": { "@id": "https://thatcomputerdude.com/business-it/#service" } }, { "@type": "Offer", "itemOffered": { "@id": "https://thatcomputerdude.com/wifi-network-setup/#service" } }, { "@type": "Offer", "itemOffered": { "@id": "https://thatcomputerdude.com/computer-repair/#service" } }, { "@type": "Offer", "itemOffered": { "@id": "https://thatcomputerdude.com/game-console-repair/#service" } } ] }, { "@type": "Service", "@id": "https://thatcomputerdude.com/physical-security-check/#service", "name": "Physical security checks", "serviceType": "Physical security assessment", "description": "We walk the room your network lives in, the server closet, the racks and every device and machine in it, and make sure each one is operating, safe and unaltered.", "url": "https://thatcomputerdude.com/physical-security-check/", "provider": { "@id": "https://thatcomputerdude.com/#business" }, "areaServed": [ { "@id": "https://thatcomputerdude.com/service-area/#cassville-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#exeter-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#washburn-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#purdy-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#seligman-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#wheaton-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#shell-knob-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#monett-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#aurora-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#springfield-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#eureka-springs-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#pea-ridge-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#bella-vista-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#rogers-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#centerton-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#springdale-ar" } ], "mainEntityOfPage": { "@id": "https://thatcomputerdude.com/physical-security-check/#webpage" } }, { "@type": "Service", "@id": "https://thatcomputerdude.com/cyber-security-checkup/#service", "name": "Cyber security checkups", "serviceType": "Cyber security assessment", "description": "Accounts, passwords, two factor sign in, updates, router settings and backups, checked and locked down for homes and small businesses, and explained in plain English.", "url": "https://thatcomputerdude.com/cyber-security-checkup/", "provider": { "@id": "https://thatcomputerdude.com/#business" }, "areaServed": [ { "@id": "https://thatcomputerdude.com/service-area/#cassville-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#exeter-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#washburn-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#purdy-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#seligman-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#wheaton-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#shell-knob-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#monett-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#aurora-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#springfield-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#eureka-springs-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#pea-ridge-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#bella-vista-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#rogers-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#centerton-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#springdale-ar" } ], "mainEntityOfPage": { "@id": "https://thatcomputerdude.com/cyber-security-checkup/#webpage" } }, { "@type": "Service", "@id": "https://thatcomputerdude.com/virus-scam-removal/#service", "name": "Virus and scam removal", "serviceType": "Malware and tech support scam removal", "description": "Fake security alerts, popups you can't close, strangers with remote access. We clean it out, shut the doors they used, and show you what to watch for.", "url": "https://thatcomputerdude.com/virus-scam-removal/", "provider": { "@id": "https://thatcomputerdude.com/#business" }, "areaServed": [ { "@id": "https://thatcomputerdude.com/service-area/#cassville-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#exeter-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#washburn-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#purdy-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#seligman-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#wheaton-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#shell-knob-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#monett-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#aurora-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#springfield-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#eureka-springs-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#pea-ridge-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#bella-vista-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#rogers-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#centerton-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#springdale-ar" } ], "mainEntityOfPage": { "@id": "https://thatcomputerdude.com/virus-scam-removal/#webpage" } }, { "@type": "Service", "@id": "https://thatcomputerdude.com/business-it/#service", "name": "Small business security and IT", "serviceType": "Small business IT and cyber security support", "description": "Office computers, the register, the network and the back office closet, kept running and locked down. Security first, with a master’s degree in cybersecurity behind the work.", "url": "https://thatcomputerdude.com/business-it/", "provider": { "@id": "https://thatcomputerdude.com/#business" }, "areaServed": [ { "@id": "https://thatcomputerdude.com/service-area/#cassville-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#exeter-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#washburn-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#purdy-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#seligman-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#wheaton-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#shell-knob-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#monett-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#aurora-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#springfield-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#eureka-springs-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#pea-ridge-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#bella-vista-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#rogers-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#centerton-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#springdale-ar" } ], "mainEntityOfPage": { "@id": "https://thatcomputerdude.com/business-it/#webpage" } }, { "@type": "Service", "@id": "https://thatcomputerdude.com/wifi-network-setup/#service", "name": "WiFi and home network security", "serviceType": "Home network security and mesh WiFi installation", "description": "Mesh WiFi set up the right way and locked down: strong encryption, a fresh admin password, a guest network for visitors and smart devices, and a signal that reaches every room.", "url": "https://thatcomputerdude.com/wifi-network-setup/", "provider": { "@id": "https://thatcomputerdude.com/#business" }, "areaServed": [ { "@id": "https://thatcomputerdude.com/service-area/#cassville-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#exeter-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#washburn-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#purdy-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#seligman-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#wheaton-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#shell-knob-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#monett-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#aurora-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#springfield-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#eureka-springs-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#pea-ridge-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#bella-vista-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#rogers-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#centerton-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#springdale-ar" } ], "mainEntityOfPage": { "@id": "https://thatcomputerdude.com/wifi-network-setup/#webpage" } }, { "@type": "Service", "@id": "https://thatcomputerdude.com/computer-repair/#service", "name": "Computer, phone and tablet repair", "serviceType": "Computer and mobile device repair", "description": "Dead laptops, slow desktops, cracked phone screens and tablets that won't charge. We find out why, fix it, and tell you straight if it isn't worth fixing.", "url": "https://thatcomputerdude.com/computer-repair/", "provider": { "@id": "https://thatcomputerdude.com/#business" }, "areaServed": [ { "@id": "https://thatcomputerdude.com/service-area/#cassville-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#exeter-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#washburn-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#purdy-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#seligman-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#wheaton-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#shell-knob-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#monett-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#aurora-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#springfield-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#eureka-springs-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#pea-ridge-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#bella-vista-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#rogers-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#centerton-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#springdale-ar" } ], "mainEntityOfPage": { "@id": "https://thatcomputerdude.com/computer-repair/#webpage" } }, { "@type": "Service", "@id": "https://thatcomputerdude.com/game-console-repair/#service", "name": "Game console repair", "serviceType": "Video game console repair", "description": "Handheld screens and drifting joysticks, Nintendo Switch included. We order the right parts and get you back in the game.", "url": "https://thatcomputerdude.com/game-console-repair/", "provider": { "@id": "https://thatcomputerdude.com/#business" }, "areaServed": [ { "@id": "https://thatcomputerdude.com/service-area/#cassville-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#exeter-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#washburn-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#purdy-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#seligman-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#wheaton-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#shell-knob-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#monett-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#aurora-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#springfield-mo" }, { "@id": "https://thatcomputerdude.com/service-area/#eureka-springs-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#pea-ridge-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#bella-vista-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#rogers-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#centerton-ar" }, { "@id": "https://thatcomputerdude.com/service-area/#springdale-ar" } ], "mainEntityOfPage": { "@id": "https://thatcomputerdude.com/game-console-repair/#webpage" } }, { "@type": "Country", "@id": "https://thatcomputerdude.com/service-area/#us", "name": "United States" }, { "@type": "State", "@id": "https://thatcomputerdude.com/service-area/#missouri", "name": "Missouri", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#us" } }, { "@type": "State", "@id": "https://thatcomputerdude.com/service-area/#arkansas", "name": "Arkansas", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#us" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#cassville-mo", "name": "Cassville, MO", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#missouri" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#exeter-mo", "name": "Exeter, MO", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#missouri" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#washburn-mo", "name": "Washburn, MO", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#missouri" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#purdy-mo", "name": "Purdy, MO", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#missouri" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#seligman-mo", "name": "Seligman, MO", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#missouri" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#wheaton-mo", "name": "Wheaton, MO", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#missouri" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#shell-knob-mo", "name": "Shell Knob, MO", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#missouri" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#monett-mo", "name": "Monett, MO", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#missouri" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#aurora-mo", "name": "Aurora, MO", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#missouri" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#springfield-mo", "name": "Springfield, MO", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#missouri" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#eureka-springs-ar", "name": "Eureka Springs, AR", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#arkansas" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#pea-ridge-ar", "name": "Pea Ridge, AR", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#arkansas" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#bella-vista-ar", "name": "Bella Vista, AR", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#arkansas" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#rogers-ar", "name": "Rogers, AR", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#arkansas" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#centerton-ar", "name": "Centerton, AR", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#arkansas" } }, { "@type": "City", "@id": "https://thatcomputerdude.com/service-area/#springdale-ar", "name": "Springdale, AR", "containedInPlace": { "@id": "https://thatcomputerdude.com/service-area/#arkansas" } }, { "@type": "WebSite", "@id": "https://thatcomputerdude.com/#website", "url": "https://thatcomputerdude.com/", "name": "ThatComputerDude", "publisher": { "@id": "https://thatcomputerdude.com/#business" } }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/#webpage", "url": "https://thatcomputerdude.com/", "name": "Cyber and Physical Security in Cassville, MO | ThatComputerDude", "description": "Cyber security checkups and physical security checks for server rooms, network closets and devices, plus scam cleanup and computer repair, for homes and businesses in Cassville, Barry County, SW Missouri and NW Arkansas. Veteran owned.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US" }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/#faq", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/#faq-home-1", "url": "https://thatcomputerdude.com/#faq-home-1", "name": "What is a physical security check?", "acceptedAnswer": { "@type": "Answer", "text": "A walk through the room your network lives in: the doors and locks, the racks and cables, the battery backup and cooling, and every device and machine in the room. Each one gets three questions. Is it operating, is it safe, and is it unaltered? Then you hear in plain English what we found." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/#faq-home-2", "url": "https://thatcomputerdude.com/#faq-home-2", "name": "A popup says my computer is infected and to call a number. What do I do?", "acceptedAnswer": { "@type": "Answer", "text": "Don't call it, and don't let anyone connect to your computer. Real security warnings never ask you to phone a number or pay with gift cards. Hold the power button until the computer shuts off, then call us. If you already let someone in, call your bank from a different phone and let us check the computer. Scammers often leave remote access software and startup files behind so they can come back. We find those and remove them." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/#faq-home-3", "url": "https://thatcomputerdude.com/#faq-home-3", "name": "I think someone got into my email. What do I do first?", "acceptedAnswer": { "@type": "Answer", "text": "From a different device you trust, change the email password and turn on two factor sign in. Check the recovery phone number, the recovery email and any forwarding rules, because whoever got in may have changed them to get back in later. Then call us and we will check the computer it happened on." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/#faq-home-4", "url": "https://thatcomputerdude.com/#faq-home-4", "name": "Do you come to me, or do I bring it in?", "acceptedAnswer": { "@type": "Answer", "text": "Security checks, WiFi, networks and setups happen where the equipment lives, so we come to you. For repairs, we fix it on site when we can, or take the device with us and bring it back fixed." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/#faq-home-5", "url": "https://thatcomputerdude.com/#faq-home-5", "name": "How much does it cost?", "acceptedAnswer": { "@type": "Answer", "text": "It depends on what's wrong and what needs checking, so we don't guess. We look first and give you a real price before any work starts. No surprise bill." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/#faq-home-6", "url": "https://thatcomputerdude.com/#faq-home-6", "name": "How fast can you get here?", "acceptedAnswer": { "@type": "Answer", "text": "It depends on the day and where you are. Call or send the signal and we'll give you an honest time, not a guess." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/#faq-home-7", "url": "https://thatcomputerdude.com/#faq-home-7", "name": "What areas do you cover?", "acceptedAnswer": { "@type": "Answer", "text": "Home base is Cassville. We take calls all over Barry County, including Monett, Exeter, Washburn, Purdy and Seligman, north to Aurora and Springfield, and down into NW Arkansas: Eureka Springs, Pea Ridge, Bella Vista, Rogers, Centerton and Springdale." } } ] }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/physical-security-check/#webpage", "url": "https://thatcomputerdude.com/physical-security-check/", "name": "Physical Security Checks for Server Rooms | ThatComputerDude", "description": "Who can walk into your server room, and would you know if something in it changed? ThatComputerDude checks server rooms, network closets and devices across SW Missouri and NW Arkansas so they stay operating, safe and unaltered.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://thatcomputerdude.com/physical-security-check/#breadcrumb" }, "mainEntity": { "@id": "https://thatcomputerdude.com/physical-security-check/#service" } }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/physical-security-check/#faq", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-1", "url": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-1", "name": "What is a physical security check?", "acceptedAnswer": { "@type": "Answer", "text": "A walk through the room where your network and computers live: the doors and locks, the racks and cables, the battery backups and cooling, and every device and machine in the room. We check that each one is operating, safe and unaltered, then tell you in plain English what we found." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-2", "url": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-2", "name": "Do I need a big server room for this?", "acceptedAnswer": { "@type": "Answer", "text": "No. Most small businesses have a closet, a shelf in the back office or a cabinet under the counter. Wherever your network lives, that is the room we check." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-3", "url": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-3", "name": "Will you change anything without asking?", "acceptedAnswer": { "@type": "Answer", "text": "No. You hear what we found and what it costs to fix before any work starts. Your stuff stays yours." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-4", "url": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-4", "name": "What about the computers themselves?", "acceptedAnswer": { "@type": "Answer", "text": "The two go together. A cyber security checkup covers the accounts, passwords, updates and network settings on the same machines we look at in the room." } } ] }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/physical-security-check/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Services", "item": "https://thatcomputerdude.com/#walkthrough" }, { "@type": "ListItem", "position": 3, "name": "Physical security", "item": "https://thatcomputerdude.com/physical-security-check/" } ] }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/cyber-security-checkup/#webpage", "url": "https://thatcomputerdude.com/cyber-security-checkup/", "name": "Cyber Security Checkups in Cassville, MO | ThatComputerDude", "description": "Reused passwords, missed updates, hacked email and a router on its factory settings. ThatComputerDude checks and locks down computers, phones, accounts and WiFi for homes and small businesses across SW Missouri and NW Arkansas.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://thatcomputerdude.com/cyber-security-checkup/#breadcrumb" }, "mainEntity": { "@id": "https://thatcomputerdude.com/cyber-security-checkup/#service" } }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/cyber-security-checkup/#faq", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-1", "url": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-1", "name": "Do I need a checkup if nothing seems wrong?", "acceptedAnswer": { "@type": "Answer", "text": "That is the best time. Most security problems are quiet: a reused password, a missed update, a router on its factory settings. They cause no trouble until someone else finds them first." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-2", "url": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-2", "name": "Will I have to remember a bunch of new passwords?", "acceptedAnswer": { "@type": "Answer", "text": "No. A password manager remembers them for you. You remember one strong password, and it fills in the rest." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-3", "url": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-3", "name": "What is two factor sign in?", "acceptedAnswer": { "@type": "Answer", "text": "A second check after your password, like a code sent to your phone. Even if someone steals the password, they still cannot get in without that second step." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-4", "url": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-4", "name": "Do you check businesses too?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Offices, shops and restaurants. Small business security and IT has the details, and a physical security check covers the network closet." } } ] }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/cyber-security-checkup/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Services", "item": "https://thatcomputerdude.com/#streets" }, { "@type": "ListItem", "position": 3, "name": "Cyber security", "item": "https://thatcomputerdude.com/cyber-security-checkup/" } ] }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/virus-scam-removal/#webpage", "url": "https://thatcomputerdude.com/virus-scam-removal/", "name": "Virus and Tech Support Scam Removal | ThatComputerDude, Cassville MO", "description": "Fake security alert telling you to call a number? Don't call it. ThatComputerDude removes scam software, viruses and remote access tools for homes and businesses across SW Missouri and NW Arkansas.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://thatcomputerdude.com/virus-scam-removal/#breadcrumb" }, "mainEntity": { "@id": "https://thatcomputerdude.com/virus-scam-removal/#service" } }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/virus-scam-removal/#faq", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/virus-scam-removal/#faq-virus-scam-removal-1", "url": "https://thatcomputerdude.com/virus-scam-removal/#faq-virus-scam-removal-1", "name": "Is the warning on my screen real?", "acceptedAnswer": { "@type": "Answer", "text": "If it has a phone number in it, it's fake. Microsoft, Apple and real antivirus programs don't put phone numbers in their warnings and don't ask you to call. Nobody legitimate asks to be paid in gift cards." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/virus-scam-removal/#faq-virus-scam-removal-2", "url": "https://thatcomputerdude.com/virus-scam-removal/#faq-virus-scam-removal-2", "name": "I already let them connect. Now what?", "acceptedAnswer": { "@type": "Answer", "text": "Turn the computer off. If you shared any card or account details, call your bank from another phone. Then call us. We'll remove what they installed and check what they could reach." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/virus-scam-removal/#faq-virus-scam-removal-3", "url": "https://thatcomputerdude.com/virus-scam-removal/#faq-virus-scam-removal-3", "name": "Can you check my computer even if nothing seems wrong?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. If something feels off, we can look it over and tell you whether anything is running that shouldn't be. A cyber security checkup goes further and locks down the accounts too." } } ] }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/virus-scam-removal/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Services", "item": "https://thatcomputerdude.com/#streets" }, { "@type": "ListItem", "position": 3, "name": "Virus and scam removal", "item": "https://thatcomputerdude.com/virus-scam-removal/" } ] }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/business-it/#webpage", "url": "https://thatcomputerdude.com/business-it/", "name": "Small Business Security and IT | ThatComputerDude, Cassville MO", "description": "Phishing emails, shared logins, an unlocked network closet, a network that keeps dropping. ThatComputerDude keeps small businesses across Barry County, SW Missouri and NW Arkansas running and locked down.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://thatcomputerdude.com/business-it/#breadcrumb" }, "mainEntity": { "@id": "https://thatcomputerdude.com/business-it/#service" } }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/business-it/#faq", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/business-it/#faq-business-it-1", "url": "https://thatcomputerdude.com/business-it/#faq-business-it-1", "name": "Can you work around our business hours?", "acceptedAnswer": { "@type": "Answer", "text": "Tell us when it works for you and we'll be straight about whether we can make it." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/business-it/#faq-business-it-2", "url": "https://thatcomputerdude.com/business-it/#faq-business-it-2", "name": "Do you help with security?", "acceptedAnswer": { "@type": "Answer", "text": "That is the focus. Our founder holds a master's degree in cybersecurity. We clean up after scams and malware, lock down accounts and networks, and check the closet the network lives in." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/business-it/#faq-business-it-3", "url": "https://thatcomputerdude.com/business-it/#faq-business-it-3", "name": "Somebody clicked a bad link. What now?", "acceptedAnswer": { "@type": "Answer", "text": "Disconnect that computer from the network, then change the password for any account they typed in, from a different device. Then call us and we will check what the link did." } } ] }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/business-it/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Services", "item": "https://thatcomputerdude.com/#streets" }, { "@type": "ListItem", "position": 3, "name": "Business security and IT", "item": "https://thatcomputerdude.com/business-it/" } ] }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/wifi-network-setup/#webpage", "url": "https://thatcomputerdude.com/wifi-network-setup/", "name": "Secure WiFi and Mesh Network Setup | ThatComputerDude, Cassville MO", "description": "Dead zones fixed and the network locked down. ThatComputerDude sets up mesh WiFi, guest networks and router security for homes across Barry County, SW Missouri and NW Arkansas.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://thatcomputerdude.com/wifi-network-setup/#breadcrumb" }, "mainEntity": { "@id": "https://thatcomputerdude.com/wifi-network-setup/#service" } }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/wifi-network-setup/#faq", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-1", "url": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-1", "name": "Do I need to buy a mesh system before you come?", "acceptedAnswer": { "@type": "Answer", "text": "No. If you already have one, we'll set it up. If not, we can tell you what makes sense for the size and layout of your home before you spend anything." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-2", "url": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-2", "name": "Will my internet get faster?", "acceptedAnswer": { "@type": "Answer", "text": "Mesh can't make your internet plan faster than what you pay for. It gets that speed into the rooms where it wasn't reaching." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-3", "url": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-3", "name": "Is the password on the sticker good enough?", "acceptedAnswer": { "@type": "Answer", "text": "For the WiFi it can be a decent start, but the admin password that controls the router should be changed. Whoever controls the router can see and redirect everything on your network." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-4", "url": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-4", "name": "Do you set up networks for businesses too?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Offices, shops and restaurants. Small business security and IT has the details." } } ] }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/wifi-network-setup/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Services", "item": "https://thatcomputerdude.com/#streets" }, { "@type": "ListItem", "position": 3, "name": "WiFi and networks", "item": "https://thatcomputerdude.com/wifi-network-setup/" } ] }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/computer-repair/#webpage", "url": "https://thatcomputerdude.com/computer-repair/", "name": "Computer, Phone and Tablet Repair in Cassville, MO | ThatComputerDude", "description": "Slow, dead or overheating computer? Cracked phone screen? ThatComputerDude repairs desktops, laptops, phones and tablets for homes and businesses in Cassville, Barry County, SW Missouri and NW Arkansas. You get a price before any work starts.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://thatcomputerdude.com/computer-repair/#breadcrumb" }, "mainEntity": { "@id": "https://thatcomputerdude.com/computer-repair/#service" } }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/computer-repair/#faq", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-1", "url": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-1", "name": "Is my old device worth fixing?", "acceptedAnswer": { "@type": "Answer", "text": "Sometimes it is and sometimes it isn't. We look at what's wrong, tell you what the repair costs, and give you an honest opinion on whether that money is better spent on a replacement. You make the call." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-2", "url": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-2", "name": "Will I lose my files?", "acceptedAnswer": { "@type": "Answer", "text": "Most repairs never touch your files. If a repair could put them at risk, we tell you before we start so you can decide how to handle it." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-3", "url": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-3", "name": "How long does a screen repair take?", "acceptedAnswer": { "@type": "Answer", "text": "It depends on the model and whether the part is on hand. We'll give you an honest timeline when we quote the job." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-4", "url": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-4", "name": "Do you work on business computers too?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Office desktops, laptops and the network they sit on. Small business security and IT has the details." } } ] }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/computer-repair/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Services", "item": "https://thatcomputerdude.com/#streets" }, { "@type": "ListItem", "position": 3, "name": "Repairs", "item": "https://thatcomputerdude.com/computer-repair/" } ] }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/game-console-repair/#webpage", "url": "https://thatcomputerdude.com/game-console-repair/", "name": "Nintendo Switch and Game Console Repair | ThatComputerDude, Cassville MO", "description": "Joystick drift or a cracked handheld screen? ThatComputerDude repairs game consoles, including the Nintendo Switch and Switch Lite, for players across SW Missouri and NW Arkansas.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US", "breadcrumb": { "@id": "https://thatcomputerdude.com/game-console-repair/#breadcrumb" }, "mainEntity": { "@id": "https://thatcomputerdude.com/game-console-repair/#service" } }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/game-console-repair/#faq", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/game-console-repair/#faq-game-console-repair-1", "url": "https://thatcomputerdude.com/game-console-repair/#faq-game-console-repair-1", "name": "What is joystick drift?", "acceptedAnswer": { "@type": "Answer", "text": "Drift is when the stick registers movement while you aren't touching it, so your character or camera slides around on its own. It comes from wear inside the stick, and the fix is replacing the stick module." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/game-console-repair/#faq-game-console-repair-2", "url": "https://thatcomputerdude.com/game-console-repair/#faq-game-console-repair-2", "name": "Do you need a deposit?", "acceptedAnswer": { "@type": "Answer", "text": "When a repair needs parts ordered, a deposit may be needed to cover them. We'll tell you up front." } } ] }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/game-console-repair/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Services", "item": "https://thatcomputerdude.com/#streets" }, { "@type": "ListItem", "position": 3, "name": "Game console repair", "item": "https://thatcomputerdude.com/game-console-repair/" } ] }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/service-area/#webpage", "url": "https://thatcomputerdude.com/service-area/", "name": "Service Area: Barry County, SW Missouri and NW Arkansas | ThatComputerDude", "description": "ThatComputerDude takes security checks, network calls and repairs from Cassville across Barry County, out to Aurora and Springfield, and down into NW Arkansas from Eureka Springs to Springdale.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US" }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/service-area/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Service area", "item": "https://thatcomputerdude.com/service-area/" } ] }, { "@type": "ContactPage", "@id": "https://thatcomputerdude.com/dispatch/#webpage", "url": "https://thatcomputerdude.com/dispatch/", "name": "Send the Signal: Request a Security Check or Repair | ThatComputerDude", "description": "Tell ThatComputerDude what is wrong and how to reach you, or call 417 671 2606. Serving Cassville, Barry County, SW Missouri and NW Arkansas.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US" }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/dispatch/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Dispatch", "item": "https://thatcomputerdude.com/dispatch/" } ] }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/privacy/#webpage", "url": "https://thatcomputerdude.com/privacy/", "name": "Privacy | ThatComputerDude", "description": "How ThatComputerDude handles dispatch tickets, saved display preferences and essential server logs. No analytics or advertising trackers are installed.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US" }, { "@type": "AboutPage", "@id": "https://thatcomputerdude.com/about/#webpage", "url": "https://thatcomputerdude.com/about/", "name": "About Joseph Anady and ThatComputerDude | Cassville, MO", "description": "Meet Joseph Anady, the founder of ThatComputerDude. Security checks and device repair for homes and small businesses in southwest Missouri and northwest Arkansas.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US", "mainEntity": { "@id": "https://thatcomputerdude.com/about/#joseph-anady" } }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/about/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Who answers", "item": "https://thatcomputerdude.com/about/" } ] }, { "@type": "WebPage", "@id": "https://thatcomputerdude.com/answers/#webpage", "url": "https://thatcomputerdude.com/answers/", "name": "Security and Repair Questions Answered | ThatComputerDude", "description": "Practical answers about physical security, cybersecurity, scam recovery, WiFi, device repair, service coverage and preparing a request.", "isPartOf": { "@id": "https://thatcomputerdude.com/#website" }, "about": { "@id": "https://thatcomputerdude.com/#business" }, "publisher": { "@id": "https://thatcomputerdude.com/#business" }, "inLanguage": "en-US" }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/answers/#faq-general", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-general-1", "url": "https://thatcomputerdude.com/answers/#faq-answers-general-1", "name": "What is a physical security check?", "acceptedAnswer": { "@type": "Answer", "text": "A walk through the room your network lives in: the doors and locks, the racks and cables, the battery backup and cooling, and every device and machine in the room. Each one gets three questions. Is it operating, is it safe, and is it unaltered? Then you hear in plain English what we found." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-general-2", "url": "https://thatcomputerdude.com/answers/#faq-answers-general-2", "name": "A popup says my computer is infected and to call a number. What do I do?", "acceptedAnswer": { "@type": "Answer", "text": "Don't call it, and don't let anyone connect to your computer. Real security warnings never ask you to phone a number or pay with gift cards. Hold the power button until the computer shuts off, then call us. If you already let someone in, call your bank from a different phone and let us check the computer. Scammers often leave remote access software and startup files behind so they can come back. We find those and remove them." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-general-3", "url": "https://thatcomputerdude.com/answers/#faq-answers-general-3", "name": "I think someone got into my email. What do I do first?", "acceptedAnswer": { "@type": "Answer", "text": "From a different device you trust, change the email password and turn on two factor sign in. Check the recovery phone number, the recovery email and any forwarding rules, because whoever got in may have changed them to get back in later. Then call us and we will check the computer it happened on." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-general-4", "url": "https://thatcomputerdude.com/answers/#faq-answers-general-4", "name": "Do you come to me, or do I bring it in?", "acceptedAnswer": { "@type": "Answer", "text": "Security checks, WiFi, networks and setups happen where the equipment lives, so we come to you. For repairs, we fix it on site when we can, or take the device with us and bring it back fixed." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-general-5", "url": "https://thatcomputerdude.com/answers/#faq-answers-general-5", "name": "How much does it cost?", "acceptedAnswer": { "@type": "Answer", "text": "It depends on what's wrong and what needs checking, so we don't guess. We look first and give you a real price before any work starts. No surprise bill." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-general-6", "url": "https://thatcomputerdude.com/answers/#faq-answers-general-6", "name": "How fast can you get here?", "acceptedAnswer": { "@type": "Answer", "text": "It depends on the day and where you are. Call or send the signal and we'll give you an honest time, not a guess." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-general-7", "url": "https://thatcomputerdude.com/answers/#faq-answers-general-7", "name": "What areas do you cover?", "acceptedAnswer": { "@type": "Answer", "text": "Home base is Cassville. We take calls all over Barry County, including Monett, Exeter, Washburn, Purdy and Seligman, north to Aurora and Springfield, and down into NW Arkansas: Eureka Springs, Pea Ridge, Bella Vista, Rogers, Centerton and Springdale." } } ] }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/answers/#faq-physical-security-check", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-physical-security-check-1", "url": "https://thatcomputerdude.com/answers/#faq-answers-physical-security-check-1", "name": "What is a physical security check?", "acceptedAnswer": { "@type": "Answer", "text": "A walk through the room where your network and computers live: the doors and locks, the racks and cables, the battery backups and cooling, and every device and machine in the room. We check that each one is operating, safe and unaltered, then tell you in plain English what we found." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-physical-security-check-2", "url": "https://thatcomputerdude.com/answers/#faq-answers-physical-security-check-2", "name": "Do I need a big server room for this?", "acceptedAnswer": { "@type": "Answer", "text": "No. Most small businesses have a closet, a shelf in the back office or a cabinet under the counter. Wherever your network lives, that is the room we check." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-physical-security-check-3", "url": "https://thatcomputerdude.com/answers/#faq-answers-physical-security-check-3", "name": "Will you change anything without asking?", "acceptedAnswer": { "@type": "Answer", "text": "No. You hear what we found and what it costs to fix before any work starts. Your stuff stays yours." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-physical-security-check-4", "url": "https://thatcomputerdude.com/answers/#faq-answers-physical-security-check-4", "name": "What about the computers themselves?", "acceptedAnswer": { "@type": "Answer", "text": "The two go together. A cyber security checkup covers the accounts, passwords, updates and network settings on the same machines we look at in the room." } } ] }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/answers/#faq-cyber-security-checkup", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-cyber-security-checkup-1", "url": "https://thatcomputerdude.com/answers/#faq-answers-cyber-security-checkup-1", "name": "Do I need a checkup if nothing seems wrong?", "acceptedAnswer": { "@type": "Answer", "text": "That is the best time. Most security problems are quiet: a reused password, a missed update, a router on its factory settings. They cause no trouble until someone else finds them first." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-cyber-security-checkup-2", "url": "https://thatcomputerdude.com/answers/#faq-answers-cyber-security-checkup-2", "name": "Will I have to remember a bunch of new passwords?", "acceptedAnswer": { "@type": "Answer", "text": "No. A password manager remembers them for you. You remember one strong password, and it fills in the rest." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-cyber-security-checkup-3", "url": "https://thatcomputerdude.com/answers/#faq-answers-cyber-security-checkup-3", "name": "What is two factor sign in?", "acceptedAnswer": { "@type": "Answer", "text": "A second check after your password, like a code sent to your phone. Even if someone steals the password, they still cannot get in without that second step." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-cyber-security-checkup-4", "url": "https://thatcomputerdude.com/answers/#faq-answers-cyber-security-checkup-4", "name": "Do you check businesses too?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Offices, shops and restaurants. Small business security and IT has the details, and a physical security check covers the network closet." } } ] }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/answers/#faq-virus-scam-removal", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-virus-scam-removal-1", "url": "https://thatcomputerdude.com/answers/#faq-answers-virus-scam-removal-1", "name": "Is the warning on my screen real?", "acceptedAnswer": { "@type": "Answer", "text": "If it has a phone number in it, it's fake. Microsoft, Apple and real antivirus programs don't put phone numbers in their warnings and don't ask you to call. Nobody legitimate asks to be paid in gift cards." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-virus-scam-removal-2", "url": "https://thatcomputerdude.com/answers/#faq-answers-virus-scam-removal-2", "name": "I already let them connect. Now what?", "acceptedAnswer": { "@type": "Answer", "text": "Turn the computer off. If you shared any card or account details, call your bank from another phone. Then call us. We'll remove what they installed and check what they could reach." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-virus-scam-removal-3", "url": "https://thatcomputerdude.com/answers/#faq-answers-virus-scam-removal-3", "name": "Can you check my computer even if nothing seems wrong?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. If something feels off, we can look it over and tell you whether anything is running that shouldn't be. A cyber security checkup goes further and locks down the accounts too." } } ] }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/answers/#faq-business-it", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-business-it-1", "url": "https://thatcomputerdude.com/answers/#faq-answers-business-it-1", "name": "Can you work around our business hours?", "acceptedAnswer": { "@type": "Answer", "text": "Tell us when it works for you and we'll be straight about whether we can make it." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-business-it-2", "url": "https://thatcomputerdude.com/answers/#faq-answers-business-it-2", "name": "Do you help with security?", "acceptedAnswer": { "@type": "Answer", "text": "That is the focus. Our founder holds a master's degree in cybersecurity. We clean up after scams and malware, lock down accounts and networks, and check the closet the network lives in." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-business-it-3", "url": "https://thatcomputerdude.com/answers/#faq-answers-business-it-3", "name": "Somebody clicked a bad link. What now?", "acceptedAnswer": { "@type": "Answer", "text": "Disconnect that computer from the network, then change the password for any account they typed in, from a different device. Then call us and we will check what the link did." } } ] }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/answers/#faq-wifi-network-setup", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-wifi-network-setup-1", "url": "https://thatcomputerdude.com/answers/#faq-answers-wifi-network-setup-1", "name": "Do I need to buy a mesh system before you come?", "acceptedAnswer": { "@type": "Answer", "text": "No. If you already have one, we'll set it up. If not, we can tell you what makes sense for the size and layout of your home before you spend anything." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-wifi-network-setup-2", "url": "https://thatcomputerdude.com/answers/#faq-answers-wifi-network-setup-2", "name": "Will my internet get faster?", "acceptedAnswer": { "@type": "Answer", "text": "Mesh can't make your internet plan faster than what you pay for. It gets that speed into the rooms where it wasn't reaching." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-wifi-network-setup-3", "url": "https://thatcomputerdude.com/answers/#faq-answers-wifi-network-setup-3", "name": "Is the password on the sticker good enough?", "acceptedAnswer": { "@type": "Answer", "text": "For the WiFi it can be a decent start, but the admin password that controls the router should be changed. Whoever controls the router can see and redirect everything on your network." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-wifi-network-setup-4", "url": "https://thatcomputerdude.com/answers/#faq-answers-wifi-network-setup-4", "name": "Do you set up networks for businesses too?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Offices, shops and restaurants. Small business security and IT has the details." } } ] }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/answers/#faq-computer-repair", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-computer-repair-1", "url": "https://thatcomputerdude.com/answers/#faq-answers-computer-repair-1", "name": "Is my old device worth fixing?", "acceptedAnswer": { "@type": "Answer", "text": "Sometimes it is and sometimes it isn't. We look at what's wrong, tell you what the repair costs, and give you an honest opinion on whether that money is better spent on a replacement. You make the call." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-computer-repair-2", "url": "https://thatcomputerdude.com/answers/#faq-answers-computer-repair-2", "name": "Will I lose my files?", "acceptedAnswer": { "@type": "Answer", "text": "Most repairs never touch your files. If a repair could put them at risk, we tell you before we start so you can decide how to handle it." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-computer-repair-3", "url": "https://thatcomputerdude.com/answers/#faq-answers-computer-repair-3", "name": "How long does a screen repair take?", "acceptedAnswer": { "@type": "Answer", "text": "It depends on the model and whether the part is on hand. We'll give you an honest timeline when we quote the job." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-computer-repair-4", "url": "https://thatcomputerdude.com/answers/#faq-answers-computer-repair-4", "name": "Do you work on business computers too?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Office desktops, laptops and the network they sit on. Small business security and IT has the details." } } ] }, { "@type": "FAQPage", "@id": "https://thatcomputerdude.com/answers/#faq-game-console-repair", "mainEntity": [ { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-game-console-repair-1", "url": "https://thatcomputerdude.com/answers/#faq-answers-game-console-repair-1", "name": "What is joystick drift?", "acceptedAnswer": { "@type": "Answer", "text": "Drift is when the stick registers movement while you aren't touching it, so your character or camera slides around on its own. It comes from wear inside the stick, and the fix is replacing the stick module." } }, { "@type": "Question", "@id": "https://thatcomputerdude.com/answers/#faq-answers-game-console-repair-2", "url": "https://thatcomputerdude.com/answers/#faq-answers-game-console-repair-2", "name": "Do you need a deposit?", "acceptedAnswer": { "@type": "Answer", "text": "When a repair needs parts ordered, a deposit may be needed to cover them. We'll tell you up front." } } ] }, { "@type": "BreadcrumbList", "@id": "https://thatcomputerdude.com/answers/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://thatcomputerdude.com/" }, { "@type": "ListItem", "position": 2, "name": "Answer desk", "item": "https://thatcomputerdude.com/answers/" } ] } ] }