{
  "version": 1,
  "publisher": "https://thatcomputerdude.com/#business",
  "canonical": "https://thatcomputerdude.com/answers/",
  "answers": [
    {
      "id": "https://thatcomputerdude.com/#faq-home-1",
      "question": "What is a physical security check?",
      "answer": "A walk through the room your network lives in: the doors and locks, the racks and cables, the battery backup and cooling, and every device and machine in the room. Each one gets three questions. Is it operating, is it safe, and is it unaltered? Then you hear in plain English what we found.",
      "topic": "Before you call",
      "source": "https://thatcomputerdude.com/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/#faq-home-2",
      "question": "A popup says my computer is infected and to call a number. What do I do?",
      "answer": "Don't call it, and don't let anyone connect to your computer. Real security warnings never ask you to phone a number or pay with gift cards. Hold the power button until the computer shuts off, then call us. If you already let someone in, call your bank from a different phone and let us check the computer. Scammers often leave remote access software and startup files behind so they can come back. We find those and remove them.",
      "topic": "Before you call",
      "source": "https://thatcomputerdude.com/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/#faq-home-3",
      "question": "I think someone got into my email. What do I do first?",
      "answer": "From a different device you trust, change the email password and turn on two factor sign in. Check the recovery phone number, the recovery email and any forwarding rules, because whoever got in may have changed them to get back in later. Then call us and we will check the computer it happened on.",
      "topic": "Before you call",
      "source": "https://thatcomputerdude.com/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/#faq-home-4",
      "question": "Do you come to me, or do I bring it in?",
      "answer": "Security checks, WiFi, networks and setups happen where the equipment lives, so we come to you. For repairs, we fix it on site when we can, or take the device with us and bring it back fixed.",
      "topic": "Before you call",
      "source": "https://thatcomputerdude.com/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/#faq-home-5",
      "question": "How much does it cost?",
      "answer": "It depends on what's wrong and what needs checking, so we don't guess. We look first and give you a real price before any work starts. No surprise bill.",
      "topic": "Before you call",
      "source": "https://thatcomputerdude.com/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/#faq-home-6",
      "question": "How fast can you get here?",
      "answer": "It depends on the day and where you are. Call or send the signal and we'll give you an honest time, not a guess.",
      "topic": "Before you call",
      "source": "https://thatcomputerdude.com/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/#faq-home-7",
      "question": "What areas do you cover?",
      "answer": "Home base is Cassville. We take calls all over Barry County, including Monett, Exeter, Washburn, Purdy and Seligman, north to Aurora and Springfield, and down into NW Arkansas: Eureka Springs, Pea Ridge, Bella Vista, Rogers, Centerton and Springdale.",
      "topic": "Before you call",
      "source": "https://thatcomputerdude.com/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-1",
      "question": "What is a physical security check?",
      "answer": "A walk through the room where your network and computers live: the doors and locks, the racks and cables, the battery backups and cooling, and every device and machine in the room. We check that each one is operating, safe and unaltered, then tell you in plain English what we found.",
      "topic": "Physical security checks",
      "source": "https://thatcomputerdude.com/physical-security-check/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-2",
      "question": "Do I need a big server room for this?",
      "answer": "No. Most small businesses have a closet, a shelf in the back office or a cabinet under the counter. Wherever your network lives, that is the room we check.",
      "topic": "Physical security checks",
      "source": "https://thatcomputerdude.com/physical-security-check/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-3",
      "question": "Will you change anything without asking?",
      "answer": "No. You hear what we found and what it costs to fix before any work starts. Your stuff stays yours.",
      "topic": "Physical security checks",
      "source": "https://thatcomputerdude.com/physical-security-check/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/physical-security-check/#faq-physical-security-check-4",
      "question": "What about the computers themselves?",
      "answer": "The two go together. A cyber security checkup covers the accounts, passwords, updates and network settings on the same machines we look at in the room.",
      "topic": "Physical security checks",
      "source": "https://thatcomputerdude.com/physical-security-check/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-1",
      "question": "Do I need a checkup if nothing seems wrong?",
      "answer": "That is the best time. Most security problems are quiet: a reused password, a missed update, a router on its factory settings. They cause no trouble until someone else finds them first.",
      "topic": "Cyber security checkups",
      "source": "https://thatcomputerdude.com/cyber-security-checkup/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-2",
      "question": "Will I have to remember a bunch of new passwords?",
      "answer": "No. A password manager remembers them for you. You remember one strong password, and it fills in the rest.",
      "topic": "Cyber security checkups",
      "source": "https://thatcomputerdude.com/cyber-security-checkup/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-3",
      "question": "What is two factor sign in?",
      "answer": "A second check after your password, like a code sent to your phone. Even if someone steals the password, they still cannot get in without that second step.",
      "topic": "Cyber security checkups",
      "source": "https://thatcomputerdude.com/cyber-security-checkup/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/cyber-security-checkup/#faq-cyber-security-checkup-4",
      "question": "Do you check businesses too?",
      "answer": "Yes. Offices, shops and restaurants. Small business security and IT has the details, and a physical security check covers the network closet.",
      "topic": "Cyber security checkups",
      "source": "https://thatcomputerdude.com/cyber-security-checkup/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/virus-scam-removal/#faq-virus-scam-removal-1",
      "question": "Is the warning on my screen real?",
      "answer": "If it has a phone number in it, it's fake. Microsoft, Apple and real antivirus programs don't put phone numbers in their warnings and don't ask you to call. Nobody legitimate asks to be paid in gift cards.",
      "topic": "Virus and scam removal",
      "source": "https://thatcomputerdude.com/virus-scam-removal/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/virus-scam-removal/#faq-virus-scam-removal-2",
      "question": "I already let them connect. Now what?",
      "answer": "Turn the computer off. If you shared any card or account details, call your bank from another phone. Then call us. We'll remove what they installed and check what they could reach.",
      "topic": "Virus and scam removal",
      "source": "https://thatcomputerdude.com/virus-scam-removal/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/virus-scam-removal/#faq-virus-scam-removal-3",
      "question": "Can you check my computer even if nothing seems wrong?",
      "answer": "Yes. If something feels off, we can look it over and tell you whether anything is running that shouldn't be. A cyber security checkup goes further and locks down the accounts too.",
      "topic": "Virus and scam removal",
      "source": "https://thatcomputerdude.com/virus-scam-removal/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/business-it/#faq-business-it-1",
      "question": "Can you work around our business hours?",
      "answer": "Tell us when it works for you and we'll be straight about whether we can make it.",
      "topic": "Small business security and IT",
      "source": "https://thatcomputerdude.com/business-it/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/business-it/#faq-business-it-2",
      "question": "Do you help with security?",
      "answer": "That is the focus. Our founder holds a master's degree in cybersecurity. We clean up after scams and malware, lock down accounts and networks, and check the closet the network lives in.",
      "topic": "Small business security and IT",
      "source": "https://thatcomputerdude.com/business-it/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/business-it/#faq-business-it-3",
      "question": "Somebody clicked a bad link. What now?",
      "answer": "Disconnect that computer from the network, then change the password for any account they typed in, from a different device. Then call us and we will check what the link did.",
      "topic": "Small business security and IT",
      "source": "https://thatcomputerdude.com/business-it/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-1",
      "question": "Do I need to buy a mesh system before you come?",
      "answer": "No. If you already have one, we'll set it up. If not, we can tell you what makes sense for the size and layout of your home before you spend anything.",
      "topic": "WiFi and home network security",
      "source": "https://thatcomputerdude.com/wifi-network-setup/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-2",
      "question": "Will my internet get faster?",
      "answer": "Mesh can't make your internet plan faster than what you pay for. It gets that speed into the rooms where it wasn't reaching.",
      "topic": "WiFi and home network security",
      "source": "https://thatcomputerdude.com/wifi-network-setup/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-3",
      "question": "Is the password on the sticker good enough?",
      "answer": "For the WiFi it can be a decent start, but the admin password that controls the router should be changed. Whoever controls the router can see and redirect everything on your network.",
      "topic": "WiFi and home network security",
      "source": "https://thatcomputerdude.com/wifi-network-setup/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/wifi-network-setup/#faq-wifi-network-setup-4",
      "question": "Do you set up networks for businesses too?",
      "answer": "Yes. Offices, shops and restaurants. Small business security and IT has the details.",
      "topic": "WiFi and home network security",
      "source": "https://thatcomputerdude.com/wifi-network-setup/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-1",
      "question": "Is my old device worth fixing?",
      "answer": "Sometimes it is and sometimes it isn't. We look at what's wrong, tell you what the repair costs, and give you an honest opinion on whether that money is better spent on a replacement. You make the call.",
      "topic": "Computer, phone and tablet repair",
      "source": "https://thatcomputerdude.com/computer-repair/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-2",
      "question": "Will I lose my files?",
      "answer": "Most repairs never touch your files. If a repair could put them at risk, we tell you before we start so you can decide how to handle it.",
      "topic": "Computer, phone and tablet repair",
      "source": "https://thatcomputerdude.com/computer-repair/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-3",
      "question": "How long does a screen repair take?",
      "answer": "It depends on the model and whether the part is on hand. We'll give you an honest timeline when we quote the job.",
      "topic": "Computer, phone and tablet repair",
      "source": "https://thatcomputerdude.com/computer-repair/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/computer-repair/#faq-computer-repair-4",
      "question": "Do you work on business computers too?",
      "answer": "Yes. Office desktops, laptops and the network they sit on. Small business security and IT has the details.",
      "topic": "Computer, phone and tablet repair",
      "source": "https://thatcomputerdude.com/computer-repair/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/game-console-repair/#faq-game-console-repair-1",
      "question": "What is joystick drift?",
      "answer": "Drift is when the stick registers movement while you aren't touching it, so your character or camera slides around on its own. It comes from wear inside the stick, and the fix is replacing the stick module.",
      "topic": "Game console repair",
      "source": "https://thatcomputerdude.com/game-console-repair/",
      "sourceType": "Business-provided service information"
    },
    {
      "id": "https://thatcomputerdude.com/game-console-repair/#faq-game-console-repair-2",
      "question": "Do you need a deposit?",
      "answer": "When a repair needs parts ordered, a deposit may be needed to cover them. We'll tell you up front.",
      "topic": "Game console repair",
      "source": "https://thatcomputerdude.com/game-console-repair/",
      "sourceType": "Business-provided service information"
    }
  ]
}